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Legal

Returns & Refund Policy

Updated at June 24th, 2026

Definitions and key terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

  • Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Hound’s Tablr, that is responsible for your information under this Return & Refund Policy.
  • Customer: refers to the company, organization or person that signs up to use the Hound’s Tablr Service to manage the relationships with your consumers or service users.
  • Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Hound’s Tablr and use the services.
  • Service: refers to the service provided by Hound’s Tablr as described in the relative terms (if available) and on this platform.
  • Website: Hound’s Tablr’s site, which can be accessed via this URL: http//:www.houndstable.com
  • You: a person or entity that is registered with Hound’s Tablr to use the Services.

This Return & Refund Policy was created with Termify.

Return & Refund Policy

Thanks for shopping at Hound’s Tablr. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at Hound’s Tablr. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Hound’s Tablr, you agree to the terms set forth below along with Hound’s Tablr’s Privacy Policy.

If there’s something wrong with the product/service you bought, or if you are not happy with it, you have 1 week to issue a refund and return your product/service.

If you would like to return a product, the only way would be if you follow the next guidelines:

  • The product has to be in the same packaging we sent it.
  • The product has to be damage free, if we find any damage on the product we will cancel your refund immediately.

Refunds

We at Hound’s Tablr, commit ourselves to serve our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products.

Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don’t have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.

We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time we ensure that the packing is good such that the items won’t get damaged during transit. Please note that Hound’s Tablr is not liable for damages that are caused to the items during transit or transportation.

We will revise your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take a couple of days to process but you will be notified when you receive your money.

Shipping

Hound’s Tablr is responsible for return shipping costs. Every returning shipping is paid by Hound’s Tablr, even if the item didn’t have free shipping.

Your Consent

By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes To Our Return & Refund Policy

Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.

Contact Us

If, for any reason, You are not completely satisfied with any good or service that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through with our product.

  • Via Email: hello@houndstable.com
Privacy Policy
Terms & Conditions
Returns & Refund Policy

Hound's Table

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Frequently Asked Questions

How do I know if Hound's Table meals are right for my dog's specific needs?

Hound's Table customizes every meal based on your dog's unique profile. By entering your dog's breed, age, weight, activity level, allergies, and feeding goals, we tailor portions and nutrients precisely. This personalized approach ensures balanced nutrition without guesswork, perfect for dogs with sensitivities or special dietary requirements. Start building your dog's custom plan here.

What makes Hound's Table meals better than regular kibble or raw diets?

Our meals combine the best of fresh, gently cooked food with balanced nutrition. Unlike typical kibble, we avoid ultra-processing, and unlike unbalanced raw diets, our recipes meet AAFCO standards for complete adult nutrition. Plus, each meal is precisely portioned and delivered fresh, so you get the convenience of kibble with all the benefits of whole-food ingredients. Learn more about our nutritional difference here.

How often will my dog's meals be delivered and how fresh are they?

We deliver fresh, refrigerated meals twice a week — every Sunday and Wednesday. Meals are gently cooked in small batches and arrive chilled, never frozen or reheated twice. Our slim, stackable packs fit easily in your fridge, ensuring your dog's food is always fresh and ready to serve. Check our delivery details here.

Can I feed Hound's Table meals alongside my dog's current food?

Absolutely! Our Half Board plan is designed for mixed feeding routines. It lets you supplement your dog's existing food, like kibble or raw diets, with fresh, balanced meals tailored to their needs. This gradual approach is budget-friendly and helps upgrade nutrition without a full overhaul. Explore the Half Board plan options here.

How do you ensure the meals meet my dog's nutritional requirements?

Every recipe is formulated to meet AAFCO nutrient profiles for adult maintenance. We use premium, hormone-free proteins, nutrient-dense vegetables, and balanced vitamins and minerals. Plus, our personalized portioning accounts for your dog's metabolism, activity, and body condition to deliver the right calories and nutrients each meal. See our complete menu and formulations here.

What if my dog has food sensitivities or allergies?

We offer hypoallergenic options like our Rabbit recipe, which uses novel proteins easy on sensitive stomachs. Our personalized profiles let you specify allergies and sensitivities so we can exclude ingredients accordingly. This ensures your dog enjoys meals that are both delicious and gentle. Learn about our sensitive dog recipes here.

How do I sign up and start feeding my dog with Hound's Table?

Getting started is simple and quick. Create your account by providing your delivery and dog's profile details, then choose between the Full Table or Half Board plan. Once done, your first delivery will arrive fresh on the next Sunday or Wednesday depending on your order time. Begin your journey to fresh feeding by signing up here.

Can I adjust my dog's feeding plan after signing up?

Yes! Flexibility is built into our service. You can pause, skip deliveries, change portion sizes, or update your dog's profile anytime through your dashboard. This lets you adapt as your dog's needs or routine change, without hassle. Manage your plan easily at your personal dashboard here.

How does Hound's Table handle pricing and billing?

Billing aligns with your delivery schedule — you only pay for meals you receive. Orders placed before Wednesday 11:59 PM (Toronto) are charged that Wednesday night and delivered the following Sunday; after cutoff, billing and delivery move to the next week. This transparent approach ensures you're charged fairly and can manage your subscription conveniently. Find detailed billing info here.

What are some examples of the recipes you offer and their benefits?

We offer a variety of gently cooked recipes tailored to different needs. For example, our Salmon recipe is rich in Omega-3s for skin and coat vitality, while Bison provides high-protein fuel for active dogs. Rabbit is hypoallergenic and easy to digest, perfect for sensitive pups. Explore the full rotating menu and find the perfect match for your dog here.

Why are some portions larger than others?

Easy! Each protein contains a certain fat content. Some meats are leaner than others, therefore, we portion each recipe exactly to your dog's nutritional needs.

Are all your ingredients organic?

Our meats are game meats or are naturally raised without hormones or antibiotics. Our produce is all certified organic. All additives like Zinc Picolinate and kelp powder are also organic. Our nutritional powder is proprietary, full of vitamins and minerals perfectly balanced for your dog's needs.

Are any of your treats hypoallergenic?

Yes. Our freeze-dried duck hearts are hypoallergenic. We're also currently working on some new recipes so stay tuned. Browse our treat selection here.

When will I be billed?

No matter the time of your order, we charge on Wednesday nights at 11:59 PM (Toronto). Your delivery goes out the Sunday after that charge.

What is your return window?

You have 1 week from the time of purchase to request a refund and return your product or service if you are unhappy with it or if something is wrong.

What are the conditions for returning an item?

To be eligible for a return, your product must meet the following strict guidelines:

  • It must be returned in the exact same packaging it was originally sent in.
  • It must be completely damage-free. If any damage is found upon inspection, your refund will be canceled immediately.
Who pays for the return shipping costs?

We do! Hound's Table is fully responsible for all return shipping costs. We cover the return shipping fee even if your original order did not qualify for free shipping.

What happens if an item is damaged during delivery?

Please note that Hound's Table is not liable for any damages that occur to items during transit or transportation. While we thoroughly inspect and carefully package every item to prevent transit issues, damages caused by the carrier are not covered under this policy.

How long does it take to get a refund?

Once we receive your returned item, our team will inspect it to ensure it follows our packaging and damage-free guidelines. If approved, we will proceed with your refund. While the refund may take a couple of days to process, you will be notified as soon as your money is sent back to you.

Why was my order canceled by the company?

On rare occasions, we may experience unexpected inventory shortages or quality check issues that require us to cancel an order. If this happens, we will notify you in advance, and any online payment made will be fully refunded.

How can I contact customer support regarding a return?

If you are not completely satisfied with your purchase for any reason, please reach out to us so we can help resolve the issue:

  • Email: hello@houndstable.com

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